Privacy Policy
Engineering Et Cetera Pty Ltd
Website: https://www.engineeringetc.com.au
Location: Woonona, NSW 2517, Australia
Effective date: 5 June 2026
1. About this Privacy Policy
Engineering Et Cetera Pty Ltd, trading as Engineering ETC, respects your privacy and is committed to protecting the personal information we collect and handle.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with us, use our website, contact us, request services, or engage us for engineering, automation, process design, commissioning, control systems, support or related consultancy services.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The Australian Privacy Principles cover matters including collection, use, disclosure, access, correction, security and accountability for personal information.
2. What personal information we collect
The types of personal information we may collect include:
your name;
business name;
job title or role;
email address;
phone number;
billing or postal address;
information submitted through our website contact forms;
project, site, plant, equipment or process information you provide to us;
correspondence, enquiries, proposals, purchase orders and service records;
information needed to provide consultancy, design, commissioning, support or technical services;
website usage information, such as IP address, browser type, device information, pages visited and general interaction data.
We generally do not seek to collect sensitive information unless it is necessary for a specific purpose and you have provided consent or the collection is otherwise permitted by law.
3. How we collect personal information
We may collect personal information when you:
visit or use our website;
submit an enquiry through our website;
contact us by email, phone or another communication method;
request a quote, proposal or service;
engage us to provide engineering or technical services;
provide information during project scoping, design, commissioning, support or troubleshooting;
interact with us through business, supplier or subcontractor relationships;
subscribe to updates, if this feature is made available.
We may also collect information from third parties where it is reasonable to do so, such as from your employer, project partners, contractors, suppliers, publicly available business sources, or other parties involved in a project.
4. Why we collect and use personal information
We collect and use personal information for purposes including:
responding to enquiries;
preparing quotes, proposals and project documentation;
providing engineering consultancy, process design, automation, commissioning, control systems and remote support services;
managing client, supplier and subcontractor relationships;
communicating about projects, support requests and service delivery;
managing billing, accounts and administrative records;
improving our website, services, systems and customer experience;
complying with legal, insurance, safety, contractual and regulatory obligations;
protecting our business, clients, systems and legal rights.
Engineering ETC’s website describes services including engineering consultancy, process design, control systems architecture, PLC and HMI design, commissioning services and remote support.
5. Website analytics, cookies and similar technologies
Our website may use cookies, analytics tools or similar technologies to help operate the website, understand how visitors use it, improve performance and support security.
Cookies are small files stored on your device. You can usually disable cookies through your browser settings, although some website features may not work correctly if cookies are disabled.
If we use third-party analytics, website hosting, form handling, security or marketing tools, those providers may collect or process limited technical information on our behalf.
6. Direct marketing
We may use your contact details to send business-related updates, service information or marketing communications where permitted by law.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided in the communication.
We do not sell your personal information to third parties for marketing purposes.
7. Disclosure of personal information
We may disclose personal information to:
employees, contractors and consultants who assist us;
subcontractors, suppliers or project partners involved in delivering services;
IT, website hosting, cloud storage, email, software and business system providers;
accountants, insurers, legal advisers or professional advisers;
payment, billing or administrative service providers;
regulators, government authorities or other parties where required or permitted by law;
another party with your consent.
We only disclose personal information where reasonably necessary for our business purposes, service delivery, legal obligations or legitimate business operations.
8. Overseas disclosure
Some of our service providers, including cloud, email, website hosting, software, analytics or data storage providers, may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy obligations.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
access controls;
password protection;
secure cloud storage and business systems;
limiting access to personnel who need the information;
maintaining appropriate administrative and technical safeguards;
reviewing information handling practices where appropriate.
No method of electronic transmission or storage is completely secure. However, we take reasonable measures to protect the information we hold.
10. Retention of personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, project records, legal compliance, insurance, accounting, dispute management and business record-keeping.
When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or permitted by law to retain it.
11. Accessing and correcting your personal information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
We will respond to access and correction requests within a reasonable period. In some cases, we may need to verify your identity before processing the request.
The Australian Privacy Principles include rights relating to access to, and correction of, personal information.
12. Anonymity and pseudonymity
Where practical and lawful, you may interact with us anonymously or using a pseudonym. However, in many cases we may need your correct details to respond to enquiries, provide services, manage projects or comply with legal and contractual obligations.
13. Notifiable data breaches
If a data breach occurs and we are required to notify affected individuals or the Office of the Australian Information Commissioner, we will do so in accordance with applicable law.
14. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those third parties before providing personal information to them.
15. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC provides guidance on privacy rights and the Australian Privacy Principles.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
The updated version will apply from the date it is posted unless otherwise stated.
17. Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
Engineering Et Cetera Pty Ltd
Woonona, NSW 2517
Website: https://www.engineeringetc.com.au
Email: synergy@engineeringetc.com.au